Refund Policy

Our 30-Day Love-It Promise

If your bag isn't for you, you can return it within 30 days of delivery for a full refund. No restocking fees.

Eligibility

• Items must be unused, in the same condition you received them, and in their original packaging (gift box and dust bag).
• Please keep your order number or proof of purchase.

How to start a return

Email us at withinherbags@gmail.com with your order number. We'll reply within 24 hours with the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective or was the wrong item, in which case we cover it.

Damaged, defective or wrong items

Please check your order when it arrives and email us within 7 days with a photo of the issue, so we can make it right with a replacement or refund.

Cancellations

You can cancel your order for a full refund at any time before it ships by emailing withinherbags@gmail.com. If we can't ship within the delivery estimate shown at checkout, we'll email you with an updated date and you can choose to cancel for a full refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a little longer to show it.

Exchanges

The quickest way to get something different is to return the item you have and place a new order.

Questions

Reach us anytime at withinherbags@gmail.com.